FAQ

Our check-in time is 2:00pm. However, early check-in may be possible upon request and availability.

Check-out is at 11:00am. Late check out maybe be possible upon request and availability. 

Our hotel features a self-check-in system.

Guests can check-in online before arrivail and will receive an email with a QR code and reservation number. With these they can get their keys in less than 2 minutes upon arrival and start enjoying their stay immediately.

If you're not checking-in online you can also do it upon arrival, it will take slightly longer and our staff will be there for you via our holographic reception if you need any help! 

The check-out is even simpler: just drop your keys at the check-in desk and you are done.

There is a luggage storage service just a minute away, called DropandGo whose friendly staff will store your luggage.

At The Sixteen you will be able to experience what the future of hospitality looks like.

We feature a cutting-edge holographic reception with a team of front desk hosts available 24/7. They are working from our office, just a few minutes away from the property, and can show up in no-time in case of emergency. They are experts that live in the city, they can give you tips about Amsterdam and its secrets, book you cabs and restaurants and help you with your needs. 

You can make a reservation online on our website or by phone.

Our cancellation policy varies depending on the room rate and type. Please refer to your booking confirmation or contact us for more information.

Please contact us via phone or email to change your reservation. Keep in mind that rates change depending on season and availability, you may not get the same price if you move your reservation.

Our deposit and prepayment policy varies depending on the room rate and type. Please refer to your booking confirmation or contact us for more information.

Like most places in Amsterdam, we are fully cashless and don't accept cash payments. 

We accept credit cards (Visa, Mastercard & American Express) and debit cards (Maestro, Visa & Mastercard).

City tax (also known as a tourist tax, occupancy tax, or bed tax) is a fee that is imposed by local governments on hotel stays.

The city tax is always excluded from the room rates you see on the website.

You will pay the city tax when you check in.

The Sixteen is a Boutique Hotel ina traditional Amsterdam Canal House. We offer 4 types of room:

- Deluxe Double

- Canal Double Room

- Comfort Double 

- Suite

Our rooms are designed with comfort in mind and feature a range of amenities including free Wi-Fi, flat-screen TV, private bathroom, and complimentary toiletries.

Upon request we can provide extra bedding, towels or pillow. Please keep in mind that housekeeping is at the property only in the morning. Make sure to request your extras in advance so you can have in the morning while they are there.

Same as other extras, we can provide it upon requesting it in advance. 

No, we do not offer breakfast. However, there are many cafes and restaurants located nearby where guests can enjoy a variety of breakfast options and we have special deals for with our neighbouring restaurants for a beautiful breakfast.

Unfortunately, our hotel is not accessible for people with disabilities due to the historical nature of the building. In order to preserve the original architecture of the building, the municaplity does not allow to build an elevator and the staircase is pretty steep, in the traditional Dutch fashion.

Smoking in the hotel is strictly prohibited and will result in a €250 fine.

We ask our guests to be mindful of other people and don't make loud noises.

Our rooms are sound insulated but please keep in mind that due to the central location of The Sixteen, there might be sounds and noises coming from the outside.

Pets are NOT allowed.

Unfortunately, we don't allow anyone below 18 years old to stay at The Sixteen. 

Parties and events are not allowed. We strictly rent rooms for tourist or business stays. 

Just a couple of minutes walk from Amsterdam Central Station, The Sixteen is situated in a very central and easy to reach location:

Geldersekade 16

1012 BH

Amsterdam

Giving its location in the histiorical center, public parking around the hotel is very limited, and priced at €7.50 per hour.

There are some private parkings and we advise you to book them in advance, here are some options:

Q PARK Amsterdam Centraal

Q PARK Nieuwendijk

Parking Centrum Oosterdok

We do not offer a shuttle service but we would be happy to arrange a taxi for you if you ask us in advance.