We understand that planning a trip can be stressful, and we want to make your stay with us as comfortable and enjoyable as possible. To help answer any questions you may have, we've compiled a list of commonly asked questions and their answers. Whether you're wondering about our check-in and check-out times, our room amenities, or our cancellation policy, you'll find the information you need here. If you don't see the answer to your question, please don't hesitate to contact us directly.

Check-In & Check-Out

What time is check-in?

What is the check-out time?

What is the check-in and check out process at your hotel?

Can I store my suitcases at the hotel before check in or after check out?

Is there a 24-hour reception desk? 

Booking & Reservations

How can I make a reservation?

What is your cancellation policy?

Can I modify or change my reservation?

Do you require a deposit or prepayment for reservations?

What payment methods do you accept?

What is the city tax?

When do I pay the city tax?

Rooms & Amenities

What type of rooms do you offer?

What is included in my room?

Do you provide extra bedding or pillows?

Is there an iron or ironing board in the room?

Do you offer breakfast?

Is your hotel accessible for people with disabilities?

Policies and Procedures

Is smoking allowed in the hotel?

Is there a noise policy?

Do you allow pets?

Are children allowed to stay in the hotel?

What is your policy on parties and events in the hotel?

Location & Transport

What is the address of the hotel?

Is parking available? And what is the cost?

Is there a shuttle service to and from the airport?